Privacy Policy

1. Introduction

Elgiosoft Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our applications.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website contact form
• Subscribe to our newsletters or updates
• Use our mobile applications (Joy of Mission, Daicipes)
• Use our platforms (ElgioPay, Camerstate, Volaille D'or)
• Create an account with our services

This information may include:

• Name and contact information (email, phone number, address)
• Account credentials
• Payment information (processed securely through third-party providers)
• Usage preferences and settings
• Communication history with our support team

Automatically Collected Information

When you visit our website or use our applications, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, operate, and maintain our services
• Process transactions and payments
• Communicate with you about our services
• Send you updates, newsletters, and promotional materials
• Improve our websites and applications
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud infrastructure (AWS)
• Regular backup and disaster recovery procedures

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.